1. Introduction
Earnely provides a digital rewards platform where eligible users may earn virtual coins through sponsored content, surveys, and task-based activities.
This Privacy Policy applies to all users of the Earnely mobile application, website, and related services. It explains how we collect, use, process, share, protect, and delete personal information.
By creating an account or using Earnely, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
2. Scope and Applicability
This Privacy Policy applies to information collected through:
- Account registration
- App usage
- Sponsored content participation
- Survey participation
- Task-based activities
- Reward tracking
- Withdrawal requests
- Payment processing
- Customer support communications
- Security, fraud-prevention, and eligibility checks
This Policy applies to users globally, subject to applicable local laws and platform requirements.
3. Age Eligibility
Earnely is intended only for users who meet the minimum age requirement stated in our Terms of Use and applicable laws.
Users must be at least 18 years old to access reward-based earning features, withdrawal features, and payout-related services.
Where required, Earnely may collect or process age-related information, such as age confirmation or date of birth, to verify eligibility, comply with legal requirements, satisfy partner requirements, and prevent unauthorized use of the platform.
If we become aware that a user does not meet the minimum age requirement, we may restrict access, suspend the account, or delete the account in accordance with our Terms of Use and applicable law.
4. Information We Collect
We collect and process information necessary to operate the platform, provide reward features, verify valid participation, process withdrawals, comply with third-party partner requirements, prevent fraud, and maintain platform security.
4.1 Personal and Account Information
We may collect personal information that identifies you directly, including:
- Full name
- Email address
- Phone number
- Country and postal code, where required for signup, survey profile, or payout verification
- Gender, where required for signup, survey profile, or payout verification
- Age or date of birth, where required to confirm eligibility
- Account credentials
- Account identifiers
- Authentication records
- Customer support information you provide when contacting us
This information is used for account creation, account security, age eligibility checks, identity verification, customer support, fraud prevention, and communication about your account.
4.2 Payment, Banking, and Withdrawal Information
Where you request a withdrawal or payout, we may collect and process payout-related information, including:
- Banking information
- PayPal details or other payout account details
- Withdrawal request history
- Approved earnings or eligible balance
- Payment verification records
- Transaction records
- Dispute-resolution records
This information is used only for withdrawal verification, fraud prevention, payment processing, accounting, tax, compliance, and dispute-resolution purposes.
Earnely does not use banking or payout information for advertising purposes.
4.3 Location and Network Data
We collect certain location and network-related information to ensure eligibility for services and comply with third-party partner requirements. This may include IP address, approximate geographic location derived from IP address, postal code or ZIP code where provided by the user, network provider, and connection type.
This information is used to match users with geographically relevant sponsored content, surveys, and task-based opportunities. It is also used to verify user eligibility, comply with partner validation requirements, and detect or prevent fraud such as VPN use, proxies, location spoofing, or other misrepresentation tools.
4.4 Device and Technical Data
We may automatically collect technical and device-related information, including device type and model, operating system, app version, unique device identifiers, advertising identifiers, network and connection information, crash reports, diagnostic logs, security and performance data.
This information is used to maintain app performance, troubleshoot errors, improve reliability, protect the platform, prevent abuse, and support reward validation.
4.5 Usage, Activity, and Reward Data
We collect data related to how users interact with the App, including app activity and usage events, time spent within the App, sponsored-content engagement events, survey participation and completion data, task completion activity, reward-completion data, coin accumulation and transaction history, withdrawal eligibility, and reward history.
This data is necessary for calculating rewards, validating participation, preventing fraud, maintaining accurate account balances, and improving the user experience.
4.6 Third-Party Partner Data
Earnely may work with trusted sponsored content, survey, analytics, infrastructure, fraud-prevention, and payment-processing partners. These partners may process or provide limited information, including completion validation records, eligibility and screening results, fraud-prevention signals, campaign performance metrics, reward-confirmation data, and payment confirmation or failure notices.
5. How We Use Your Information
Earnely uses the information we collect only for purposes that support account access, reward features, platform security, payout processing, user support, and legal compliance.
5.1 To Create and Manage User Accounts
We use your personal and account information, such as your name, email address, account identifiers, authentication records, and login details, to create and manage your Earnely account. This allows you to register, sign in securely, access your profile, view your reward activity, manage your account settings, and use available platform features.
5.2 To Verify Age Eligibility
We may use your age, date of birth, or age confirmation information to confirm that you meet Earnely's minimum age requirement. This helps ensure that only eligible users can access reward-based earning features, withdrawal features, and payout-related services.
5.3 To Provide Sponsored Content, Surveys, and Task-Based Opportunities
We use certain account, device, location, network, and activity information to make sponsored content, surveys, and task-based opportunities available through the App. This may include using your approximate location, IP address, device information, app activity, and eligibility signals.
5.4 To Track Completed Reward Activities
We use sponsored-content interaction data, survey participation data, task completion records, and reward-completion data to determine whether a user has completed an eligible activity and whether virtual coins should be credited.
5.5 To Calculate Virtual Coins and Eligible Earnings
We use your reward history, completed activity records, coin balance, transaction history, and withdrawal eligibility records to calculate your virtual coins and determine eligible earnings.
5.6 To Process Withdrawal Requests
When you request a withdrawal, we use payout-related information, such as banking details, PayPal details, withdrawal request history, approved earnings, and payment verification records, to process the withdrawal.
5.7 To Verify Payout Details
We may use your email address, account information, payout account details, banking information, OTP verification records, and account activity history to confirm that a withdrawal request is legitimate.
5.8 To Prevent Fraud, Abuse, and Invalid Rewards
We use device information, IP address, approximate location, advertising identifiers, network signals, app activity, reward-completion records, and partner validation data to detect and prevent duplicate accounts, automated activity, bot activity, VPN misuse, proxy use, location spoofing, repeated invalid completions, suspicious reward patterns, attempts to manipulate the reward system, unauthorized access, or account abuse.
5.9 To Maintain App Security and Reliability
We use technical data such as device type, operating system, app version, crash reports, diagnostic logs, security events, and performance data to keep the App stable, secure, and reliable.
5.10 To Improve App Performance and User Experience
We use usage data, app activity, performance logs, survey flow data, and feature interaction data to understand how users interact with Earnely and improve layout, speed, reliability, reward experience, survey access, withdrawal flow, and usability.
5.11 To Provide Customer Support
We use information you provide when contacting us, together with relevant account, reward, transaction, and technical information, to respond to your questions and resolve issues.
5.12 To Send Important Account, Security, and Payout Communications
We may use your email address or account contact information to send important messages about your account and the App, including verification messages, OTP verification, security alerts, withdrawal updates, payment issues, policy updates, privacy notices, account deletion confirmations, and service announcements.
5.13 To Comply With Legal, Tax, Accounting, Payment, and Regulatory Obligations
We may use certain account, transaction, payout, identity-related, and payment-related information where necessary to comply with applicable laws, tax obligations, accounting rules, payment-processing requirements, platform policies, and lawful requests.
5.14 To Resolve Disputes and Investigate Suspicious Activity
We may use account records, transaction history, reward-completion records, payout information, support communications, device data, network data, and partner validation records to investigate complaints, disputes, suspicious activity, payment issues, or possible violations of our Terms of Use.
6. Sponsored Content, Surveys, and Reward Validation
Earnely uses trusted partners to provide sponsored content, advertisement videos, surveys, and other reward-based opportunities. When you interact with advertisement videos, sponsored content, surveys, or tasks, Earnely and its trusted partners may process limited information to confirm that the activity was completed properly, verify reward eligibility, prevent fraud, and make sure rewards are issued correctly.
- Device information
- Network information
- Advertising identifiers
- App activity events
- Sponsored-content interaction data
- Survey participation and completion data
- Reward-completion data
- Fraud-prevention and eligibility signals
- Postal code or general location information
Your postal code or general location information may be used to match you with surveys, sponsored content, and reward opportunities that are available in your area. It may also help our partners confirm eligibility, prevent misuse, reduce duplicate or fraudulent activity, and ensure that rewards are valid before they are added to your account.
This information is not used to directly identify you for public display. It is used mainly to support reward validation, improve content relevance, protect the platform from fraud, and comply with partner requirements.
You may choose not to allow reward data use. This will not stop you from accessing the app. However, some surveys may require basic eligibility or validation information, so certain survey opportunities may not be available unless you choose to allow it later.
7. Payment and Withdrawal Processing
When you request a withdrawal, Earnely may process account and payout information only as necessary to verify your withdrawal request and complete payment processing.
- Withdrawal verification
- Fraud prevention
- Payment processing
- Accounting
- Tax compliance
- Security checks
- Dispute resolution
- Recordkeeping required by law or payment providers
Earnely does not sell banking information, payout information, or payment details.
8. Legal and Compliance Disclosures
Earnely may disclose information where necessary to comply with applicable laws or legal processes, respond to lawful requests from public authorities, enforce our Terms of Use and Payment Policy, protect the rights, safety, and security of Earnely, users, partners, or others, investigate fraud, abuse, unauthorized activity, or platform misuse, and resolve disputes or payment-related issues.
9. Data Security
Earnely uses reasonable administrative, technical, and organizational safeguards to protect user information.
Earnely uses secure transport to protect data transmission, and cleartext traffic is disabled where supported.
However, no digital platform, internet transmission, or storage system can be guaranteed to be completely secure. Users are responsible for keeping their login credentials safe and for notifying Earnely of any suspected unauthorized access.
10. Data Retention
Earnely retains personal information only for as long as necessary to provide the App, operate reward features, process withdrawals, prevent fraud, maintain security, comply with legal obligations, resolve disputes, and enforce our policies.
Retention periods may vary depending on the type of information, the reason it was collected, legal requirements, payment obligations, fraud-prevention needs, and accounting or tax requirements.
11. Account Deletion and Data Removal
Users have the right to request deletion of their account at any time directly within the application or through Earnely's account deletion web resource.
11.1 How Account Deletion Works
Users can initiate account deletion from the profile or settings section of the App. Users who cannot access the App may request deletion by emailing info@earnely.app from their registered email address or by using the deletion instructions on the Earnely account deletion web page. A confirmation step is required before deletion is completed. The account is permanently deleted only after successful verification.
11.2 Data Deletion Process
Upon successful confirmation, the following actions are performed:
- The user account is marked as deleted
- Personal account data is deleted
- Email address and authentication records are removed
- Banking, PayPal, or payout details are deleted
- Activity history, reward sessions, transaction records, and related account records are deleted
- Associated subcollections and linked data, including streaks, leaderboard data, payout details, OTP records, and usage data, are removed
- The user authentication record is deleted from the authentication system
11.3 Account Deletion Removes Data
After a verified account deletion request is completed, Earnely deletes personal account data and related account records and does not retain them.
This includes the account holder's email address, authentication record, banking or payout details, reward history, activity history, and associated records tied to the deleted account.
11.4 Payment Notes
Any approved payment or remaining eligible balance should be resolved before a verified account deletion is completed. Once deletion is completed, Earnely does not retain personal account data or related account records.
Users lose access to account history and platform features immediately after deletion. Any earnings or balances not eligible under the Payment Policy may be forfeited.
11.5 Effect of Deletion
Account deletion is permanent and cannot be reversed. Once deletion is completed, the user will no longer have access to the account, account history, reward features, withdrawal features, or platform records associated with the deleted account.
12. User Choices and Controls
Users may have the ability to access and update account information, manage reward data consent, decline reward data use, request account deletion, contact Earnely for privacy-related questions, and stop using the App if they do not agree with this Privacy Policy.
If a user declines reward data use, they may still access the app, but sponsored content, surveys, and reward-based earning features may remain unavailable unless they accept later.
13. Children and Underage Users
Earnely is not intended for children or users who do not meet the minimum age requirement. Users must be at least 18 years old to use reward-based earning features and withdrawal features.
We do not knowingly allow underage users to access payout or reward-based earning features. If we become aware that an underage user has created an account or provided personal information, we may restrict, suspend, or delete the account.
14. International Users
Earnely may be accessed by users in different countries. By using the App, you understand that your information may be processed in countries where Earnely, its infrastructure providers, or trusted partners operate.
Where required, Earnely will take reasonable steps to protect user information in accordance with this Privacy Policy and applicable privacy laws.
15. Changes to This Privacy Policy
Earnely may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, partner requirements, or business operations.
When we update this Privacy Policy, we will revise the "Last Updated" date at the top of the Policy. Continued use of the App after changes are posted means you accept the updated Privacy Policy.
16. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at:
Email: info@earnely.app